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For all questions or concerns, please contact us at email@example.com, we will respond as soon as possible!.
Well, this really depends on your dog and how many cool items you get. Therefore we can only provide you how many times our dogs typically woof.
- Something for the humans typically gets 2 woofs as they're excited that you look good!
- A nice doggy jacket in the dead of winter typically gets 5 woofs thanking you for keeping them warm
- A comfortable or glowy collar or harness typically gets 2 woofs.
- Now for a toy, we have never seen less than 4 woofs however, we have seen as much as non-stop woofing for an hour straight at times! We are currently still studying this phenomenon. Let us know how many woofs your dog makes!
SHIPPING & SHIPPED ITEMS
We currently ship to the vast majority of countries worldwide. If your country is not available at the checkout please drop us an email at firstname.lastname@example.org to assist..
Please see our Shipping Information Page for time estimates. Please note that we ship worldwide and will ship your items from the warehouses or manufacturers nearest to you.
Please contact us ASAP at email@example.com when you discover that you entered the incorrect address. Please indicate your order details in the email. We will modify the shipment details before shipping. If the items have already been shipped, we cannot guarantee the item will arrive at their intended destination however we will do our absolute best to correct the situation.
Once a tracking number has been provided, all you need to do is long in to your account and click on your order status page. There will be a location on this page whereby you can copy in your tracking ID to track your shipment.
RETURNS AND CANCELING
If you wish to cancel an order we request that you contact us within 24-48 hours of receiving your confirmation email. We have a super quick turn around time between order confirmation and processing at the warehouse so contacting us ASAP gives us the best chance to sort this for you.
For any printed-to-order items, we request that you contact us between 12-24 hours as the items are made specifically for you therefore a shorter cancellation window.
Please Note: Once an item has shipped we are unable to cancel it.
Here at SmarchPawz we want you to have complete peace of mind when you choose to shop with us. We completely understand that ordering online can be daunting and we want to make sure you know we are here to help! We hope you love your items as much as we do but understand that in some cases you may need to contact us to organise a return and we are here to make this as easy as possible for you.
SmarchPawz REFUND/EXCHANGE GUARANTEE:
If you change your mind about the items you have purchased from us, we will refund the purchase price (minus the shipping costs) or exchange those products, subject to conditions. Please refer to our Refund and Return Policy for additional details and for the full list of conditions.
We are here to help you 7 days a week! Our customer service team is available through email firstname.lastname@example.org and we will get back to you as soon as possible.
All of our payments are handled by Shopify, which is a certified Level 1 PCI DSS compliant company. This compliance extends by default to all stores powered by Shopify. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.
PRODUCT & CARE
Our products all come with washing labels and care instructions. They are machine-wash friendly except for any leather products, we'd recommend cold water wash and hang-dry.
The Harnesses are machine wash friendly with the exception of electronic LED harnesses, we recommend putting the harness in a washing bag to avoid scratches on metal and hang-dry.
As animal lovers ourselves, we only use high quality faux-fur, faux-leather in our apparel products.
SIZING FOR DOGS
Our styles fit most dogs up to 55lbs, please refer to our size guide before purchasing. For most dogs, chest is the most important measurement. Most of our products are made with cotton and polyester so they are stretchy, if stuck between two sizes always pick the larger of the two -- dogs love wiggle room!
We designed our sizing with Frenchies and Pugs in mind, if you have a mature Frenchie or Pug, we'd recommend size XL - XXL. Again please double check our sizing guide, especially the chest size to make sure that the fit is just right!
We certainly do! For most of our products, we especially made size XS for teacups and size S for most toy breeds up to 10lbs. Please refer to our size guide to make sure you get the perfect fit.
Sorry we do not offer big dog sizes at the moment but we will be releasing a collection for big dogs in the near future. Please subscribe to our mailing list so you will get notified!
No, we customized our sizing and fit based on hundreds of customer feedback. Please refer to our size guide before purchasing, shoot us a message if you are having any difficulties!